We want you to be happy with your learning. This policy explains when refunds are available for purchases on coachruthjackson.com.
Self-paced courses
- You may request a full refund within 7 days of purchase if you have not substantially accessed the course materials.
- Once you have accessed or downloaded a significant portion of a course, it is considered delivered and is generally non-refundable, because the content is digital and cannot be returned.
- If you experience a technical problem that prevents access and we cannot resolve it, you are entitled to a full refund.
Custom customer-service training
- Custom training is scheduled and priced individually. Any deposit and cancellation terms will be agreed in writing before the training is booked.
- Cancellations made well in advance of a scheduled session may be rescheduled or refunded as agreed; last-minute cancellations may be non-refundable to cover reserved time.
Duplicate or accidental charges
If you are charged twice or in error, contact us and we will refund the duplicate charge in full.
How refunds are paid
Approved refunds are returned via Pesapal to your original payment method. Processing times depend on Pesapal and your bank or mobile-money provider.
How to request a refund
Contact Ruth with your order details at +254 729 384374 or via WhatsApp, and we'll guide you through it.
This policy is provided as a general template and should be reviewed by a qualified professional before relying on it.