About

Ruth Jackson, WIDB Lead Trainer & Customer Service Excellence Consultant

Hi there, in real life my name is Ruth Wanjohi, but my global clients found it hard to get right, so I picked Ruth Jackson, which is also my surname, for easy remembrance.

I work with Timshi Universal Institute to empower institutions with world-class customer service training and help businesses thrive through practical, market-driven skills. I am also a certified Lead Trainer with Women in Digital Business, an initiative of Microsoft, the ILO and ITC, through which we have empowered over 30,000 students worldwide, both men and women.

I hold a Bachelor of Arts in Journalism and Media Studies from the University of Nairobi. I began my career in media, working with Royal Media Services, Citizen TV. I then moved into regional customer service at Equity Bank, where I engaged with customers across the globe, sharpening the communication and customer-service expertise I now bring to every business I train.

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About Timshi Universal Institute

Timshi Universal Institute (TUI) delivers practical digital skills training and customer service training for institutions in Kenya and beyond. We help individuals and businesses build real, marketable skills in AI, digital marketing, cybersecurity, graphic design, and training for trainers.

Customer Service Training for Institutions

We equip customer care teams and contact centers with the skills to communicate confidently, resolve issues faster, and deliver service that builds loyalty. Our lead trainers are certified facilitators of the Women in Digital Business (WiDB) programme, an initiative of Microsoft, the ILO, and the ITC, bringing globally recognized training standards to every session.

Why Institutions Choose Timshi

Hands-on, results-driven training. Certified trainers with real industry experience. Programs tailored to your team's needs.

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Our Mission

Skills that turn into income

Our mission is to empower individuals and organizations with practical digital and professional skills through flexible online and blended training, helping them build successful businesses, enhance careers, and create income opportunities in the digital economy.

Women in Digital Business

The WIDB Program

A global initiative by the International Training Centre of the ILO and Microsoft Philanthropies. Our objective is to unlock the participation of entrepreneurs, both men and women, in the digital economy, giving them access to training programmes on digital skills, using a worldwide network of Trainers and Lead Trainers.

Our online learning environment provides flexible, self-paced virtual courses in key areas. Learners enjoy the freedom to study anytime, anywhere, with full trainer support and the opportunity to earn globally recognized certificates.

Artificial Intelligence Digital Marketing Graphic Design Cybersecurity Training of Trainers

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An initiative of